Terms of Service

1. Acceptance of Terms

By installing the Symma application from the Shopify App Store, connecting a Comez storefront, accessing our APIs, or subscribing to our Services, you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent that you have the legal authority to bind that entity to these Terms.

2. Description of Services

Symma provides an AI-powered conversational commerce platform that integrates with merchant storefronts. Key capabilities include:

• Automated catalog indexing, inventory sync, and store policy vectorization.
• Storefront chat widget providing conversational product discovery, size/variant recommendations, and cart addition.
• Multimodal visual search allowing shoppers to upload product photos to identify matching catalog items.
• Self-service order status and tracking resolution through merchant platform APIs.
• Merchant administrative dashboard for conversation analytics, brand voice tuning, and catalog sync controls.

3. Merchant Account & Access

To utilize the Services, you must maintain an active merchant account on a supported e-commerce platform (e.g., Shopify or Comez). You are responsible for:

• Maintaining the confidentiality of your account credentials and authorized API access tokens.
• All activities that occur under your store account.
• Promptly notifying Symma at security@symma.shop if you discover any unauthorized use or security compromise.

4. Acceptable Use Policy

You agree not to use, or permit any third party to use, the Services to:

• Violate any applicable local, national, or international law, regulation, or commercial statute.
• Display, advertise, or promote prohibited goods, counterfeit merchandise, or deceptive products.
• Attempt to reverse-engineer, decompile, or extract the underlying algorithms, embeddings, or proprietary prompt architectures of the Services.
• Send automated, excessive, or abusive API requests intended to impair platform performance or circumvent rate limits.
• Upload malicious software, viruses, or harmful payloads through the storefront widget or visual upload endpoints.

5. Intellectual Property & Data Ownership

6. AI Generation Disclaimer & Responsibility

7. Fees, Invoicing & Subscriptions

Services are billed on a recurring monthly or annual subscription basis according to the tier selected at installation or upgrade.

• Payment: Invoiced and processed securely through official Shopify billing or Stripe for Comez.
• Free Trials: If offered, free trial periods transition into active subscriptions unless canceled prior to the trial expiration.
• Refund Policy: All new subscriptions are protected by our 14-day money-back guarantee as detailed in our Refund & Cancellation Policy.

8. Service Availability & SLA

Symma targets 99.9% availability for storefront widget endpoints and real-time inference APIs. We employ redundant cloud infrastructure across Google Cloud Platform datacenters with automated health monitoring.

Scheduled maintenance is performed during off-peak hours with advance notification posted to the merchant dashboard.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Symma Technologies, Inc., its directors, employees, or affiliates, be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, or business interruption, arising out of or in connection with the use or inability to use the Services.

10. Termination & Data Purge

You may terminate your agreement with Symma at any time by uninstalling the app from your store admin or canceling your active subscription plan.

Upon termination, Symma immediately terminates active API listeners. All associated store embeddings and cached knowledge records are scheduled for permanent deletion within 30 calendar days.