Refund & Cancellation Policy
At Symma, we believe in fair, predictable, and transparent pricing. If our conversational AI doesn’t deliver tangible value to your storefront, we make it effortless to cancel or request a full refund.
14-Day Risk-Free Money-Back Guarantee
Full refund on all initial paid subscriptions — zero questions asked.
Try Symma on your live Shopify or Comez store. If you are not completely satisfied with response accuracy, catalog grounding, or shopper engagement within the first 14 days of your initial charge, contact us for an immediate 100% refund.
1. Subscription Billing Overview
Symma offers monthly and annual software-as-a-service (SaaS) subscription tiers. Subscription charges cover:
- Continuous real-time catalog grounding & inventory synchronization.
- Storefront chat widget traffic, session handling, and order lookup resolution.
- Multimodal visual vector search powered by Google Vertex AI.
- Full merchant analytics dashboard, brand voice customization, and regular feature updates.
2. Effortless 1-Click Cancellation
We believe in zero vendor lock-in. You may cancel your Symma subscription at any time without having to call sales representatives or submit lengthy cancellation tickets.
How to cancel:
- Shopify Merchants: Simply uninstall the Symma application from your Shopify Admin > Apps menu, or manage your recurring charges under Shopify Billing settings.
- Comez Merchants: Navigate to the Symma Admin Panel > Settings > Billing, and click “Cancel Plan”.
Upon cancellation, you will retain active access through the end of your current billing cycle. No further recurring charges will occur.
3. Refund Eligibility & Guidelines
A. Initial 14-Day Refund
Any new subscriber may request a full refund of their initial subscription charge within 14 calendar days of the transaction by emailing billing@symma.shop with your store URL.
B. Renewal Charges
Monthly renewals are billed automatically on the same calendar day each month. While recurring renewals are generally non-refundable once the billing period has commenced, if you intended to cancel before a renewal and forgot, please reach out to us within 48 hours of the charge and we will gladly process a courtesy refund.
C. Annual Subscriptions
If you choose an annual plan and decide to cancel midway, you can request a prorated refund for the remaining unused months within the first 60 days of the annual term.
4. Processing Timelines
Once an authorized refund request is approved by our billing team:
- Refunds are processed within 1 to 2 business days.
- Credit card and bank processors typically post the credited funds back to your statement within 5 to 7 business days.
- For Shopify billing, credit adjustments will automatically reflect on your next official Shopify invoice.
5. Need Help with Billing?
Our billing specialists are available to assist with invoice questions, plan downgrades, VAT/tax exemptions, and refund requests:
Symma Billing & Merchant Accounts
Direct Billing Email: billing@symma.shop
General Merchant Support: support@symma.shop
Expected Response Time: Under 24 hours