Cookie Policy
This Cookie Policy explains how Symma Technologies, Inc. (“Symma”, “we”, or “our”) uses cookies and similar browser storage technologies across our website and storefront widgets.
1. What Are Cookies?
Cookies are small text files placed on your computer or mobile device when you browse websites. They are widely used by e-commerce applications to make websites operate efficiently, preserve your shopping cart items, and ensure secure customer authentication.
2. How Symma Uses Cookies
Symma uses cookies and browser localStorage strictly for operational utility. We do not use third-party advertising cookies or cross-site tracking pixels.
A. Strictly Necessary Cookies (Essential)
Always ActiveThese cookies are required for the basic technical operation of the Symma storefront assistant. Without these, the chat widget cannot remember your active conversation thread or maintain recommended items when navigating between product pages.
Example: symma_session_id, symma_cart_token
B. Functional Preference Cookies
User PreferenceThese cookies record visual choices made by the shopper, such as whether the chat bubble was minimized, sound preferences for incoming messages, or selected locale settings.
Example: symma_widget_state, symma_sound_pref
C. Operational Performance Metrics
First-Party OnlyWe measure anonymous platform performance metrics (e.g. response latency and whether an inquiry was successfully resolved) to help merchants optimize their product catalogs. All performance data is strictly aggregated and non-personally identifiable.
3. Managing and Disabling Cookies
Most web browsers permit you to manage or block cookies through browser settings. Please note that disabling essential session cookies may impair the functionality of the storefront assistant (such as clearing conversation history when you click to a new product page).
To manage cookies in common browsers, refer to your browser’s official documentation (Chrome, Safari, Firefox, Edge).
4. Questions & Contact
If you have questions about our use of cookies or browser storage technologies, please contact our privacy team: